Monday, January 23, 2023

Creating Value in Leadership

It is easy to think "I founded this company because I am an expert" or "I am the CEO if this company because I know more about the business than most" However, even with so much Experience, Skill & Knowledge that you might possess, your team is there for a purpose and you are there to lead, not micromanage. 

Because, if you do that with the misplaced thinking that you are coaching / directing your team, you will end up DESTROYING Value! 

Do you really want that to happen? If not, read on ...

1. Learn from those you are leading.

You are a leader, not an expert on all matters! Let that sink in. Respect the expertise and knowledge the individuals in your team bring to the table. Learn from their inputs rather than trying to establish how you know better than them. You do not! But their inputs will help you make better decisions as a leader.

2. Empower, Enable and respect the team.

Delegate and enable to ensure that the team has all the resources to perform. Don't micromanage and don't go on a witch-hunt during status review meetings but ask what they require from you to fix issues. Respect the team's and individual's ability for why they were hired and why you had chosen to delegate to! Don't treat them like menials.

3. Keep an "open door", bur understand the need for space.

The much cliched "open door" should be all about access, an open mind and, above all, active listening. But that doesn't mean that your team is walking into your office at all times and you are hobnobbing with them in the bull pen. You need your space to do your job effectively and you need to give your team the space for them to be independent operators under your leadership.

4. Be decisive but be ready to change.

Better decision-making is a result of gathering as much data you can and adding your gut to it. It is as simple as that! The key is not to spend too much time questioning the data or waiting for all the ducks to line up in a row, but to ensure that the data covers all essential & critical aspects and that the sources are trusted ones. Be confident in making the decision and commit to it. Yet, be ready and willing to revise the decision should it be required. There is no harm at all in course correction.

#leadership #creatingvalue #creatingvaluetogether

Monday, January 02, 2023

What should be your #1 goal for 2023?

If you haven't already done it, you should think of making "End to End Customer Experience (CX) the priority. Why? Because "you’re only as successful as your customers make you" and "the experience a company provides is equal to the value of its products or services." 

To know more, tap the link below to read the piece by Peter Mullen 👇🏽

A new Frontier for customer service? Think again